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Shipping and Return Policy


SHIPPING AND RETURNS

Orders are processed Mon-Fri during normal business hours of 8:00am-4:00pm PST. Expedited shipping orders must be placed prior to 11:00am PST to ship out same day.

You may return damaged or defective merchandise within 10 days of the original purchase date for a full refund minus shipping charges. We will also be glad to exchange any merchandise damaged due to shipping for a product in ideal initial condition. Restocking Fee: All returns are subject to a 25% restocking fee. There will be no restocking fee for mistakes made by our staff or if a product is delivered with a defect. Also, we will waive restocking fee for any exchanges.

PRODUCT AVAILABILITY

Orders are generally shipped in 1 day after your order is processed and normally take an additional 3 - 5 business days to arrive (based on domestic ground shipping in US).

We do not guarantee items are in stock and will ship right away. If there is an out-of- stock issue we will notify you and discuss options for your order including lead times or other options.

All products on our site are backed by the warranty of the manufacturer. Warranties are subject to change for each product, please visit the product you purchased on our website for product specific warranty. If you do not see specific warranty information, please notify customer service at (888) 925-1966 and they will assist you in understanding the warranty for a specific product.

PRICE ADJUSTMENTS

If an item is purchased at a set price and the item is later discounted to a reduced price, a price adjustment will not be granted if the item purchased has already been shipped out.

RETURNS PROCESS

STEP 1: Call (888) 925-1966 to discuss your return with us

STEP 2: Receive a Return Authorization Number (RMA#)

STEP 3: Send product and all of its original contents in its original or equal packaging and ship back to:

  • LED LIGHTING SOLUTIONS
  • ATTN: RETURNS (RMA#ENTER RMA# HERE)
  • 29990 Technology Dr, Suite 15
  • Murrieta, CA 92563

STEP 4: Receive your refund or exchange - LED Lighting will send refund, less any restocking fees within 5-7 days from the day the goods were receive.

CHANGES TO THESE TERMS OF USE

Terms are subject to change. All changes are effective immediately when posted and will apply to all access and orders from there forward.

ACCEPTING OUR TERMS OF USE

Please read our terms and conditions above as well as our Privacy Policies prior to starting to use ledlighting-solutions.com. If you do not agree to these terms or privacy policy, you should not access or use ledlighting-solutions.com.